Terms And Conditions

Gardeners Harmondsworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Harmondsworth provides gardening and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

Client means the person or organisation requesting services from Gardeners Harmondsworth.

Company means Gardeners Harmondsworth, the gardening service provider.

Services means gardening and related services supplied by the Company to the Client, including but not limited to lawn care, hedge trimming, planting, clearance, maintenance, and similar work.

Site means the garden, land, or property where the Services are to be performed.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides gardening and garden maintenance services in Harmondsworth and surrounding areas. The precise scope of Services will be agreed with the Client at the time of booking and may be confirmed in writing or via a booking confirmation.

Any description of Services provided by the Company is for guidance only. The Company will use reasonable skill and care to deliver the Services, but exact outcomes may vary depending on weather, season, soil conditions, plant health, and other environmental factors.

3. Booking Process

3.1 The Client may request a booking by contacting the Company and providing details of the required Services, the Site address, preferred dates, and any relevant access or safety information.

3.2 The Company may provide an estimate or quotation based on information supplied by the Client. The Client is responsible for ensuring that all information given is accurate and complete.

3.3 A booking is only confirmed when the Company has accepted the request and provided confirmation of the appointment, which may include confirmation of the estimated price, date, and time window for attendance.

3.4 The Company reserves the right to refuse any booking at its sole discretion, including where it considers the work unsuitable, unsafe, or beyond the normal scope of its Services.

3.5 For larger or ongoing maintenance projects, the Company may carry out a Site visit before confirming the booking to assess the work required and refine the quotation.

4. Estimates, Quotations, and Pricing

4.1 Any estimate or quotation is based on the information provided by the Client and on the Site conditions observed at the time of inspection, where applicable. If additional work is required or if conditions are substantially different from those described or observed, the Company may vary the price accordingly.

4.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges.

4.3 The Company may charge either a fixed price for a defined scope of work or an hourly rate. Travel time, equipment costs, materials, waste disposal fees, and parking charges may be charged separately where applicable and agreed with the Client.

5. Payments and Invoicing

5.1 Payment terms will be notified to the Client at the time of booking or in the booking confirmation. For one-off jobs, payment is usually due on completion of the Services. For regular maintenance, payment may be due after each visit or on a periodic basis as agreed.

5.2 The Company may require a deposit for larger projects, special orders, or where significant materials must be purchased in advance. Any deposit amount and due date will be communicated to the Client prior to confirmation of the booking.

5.3 Payment methods accepted by the Company will be indicated in the invoice or booking confirmation. The Client must ensure that payment is made by the due date.

5.4 If payment is not received by the due date, the Company reserves the right to suspend Services and to charge interest on overdue sums at the maximum rate permitted under applicable UK law, accruing from the due date until the date of actual payment, whether before or after judgment.

5.5 The Client shall not be entitled to withhold or set off any amount against sums due to the Company, except where required by law or agreed in writing.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the minimum notice period is 24 hours before the scheduled start time.

6.2 If the Client cancels with less than 24 hours notice, the Company may charge a cancellation fee, which may be up to a reasonable proportion of the estimated price or a minimum call-out charge to cover costs and lost time.

6.3 If the Client fails to provide access to the Site at the agreed time, or if the Company is unable to perform the Services due to circumstances within the Client's control, this may be treated as a late cancellation and a fee may be charged.

6.4 The Company reserves the right to cancel or reschedule any booking due to adverse weather, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as reasonably possible and to offer an alternative appointment.

7. Client Responsibilities

7.1 The Client must ensure that the Company and its personnel have safe and reasonable access to the Site at the agreed times, including any necessary keys, codes, or instructions.

7.2 The Client must inform the Company of any known hazards at the Site, such as uneven ground, hidden cables or pipes, ponds, wildlife hazards, or any other risk to health and safety.

7.3 The Client is responsible for keeping children, pets, and other persons away from the work area while Services are being performed, and for ensuring that the Site is reasonably clear of obstructions that could interfere with the work.

7.4 If the Client requests the use of particular chemicals, products, or gardening methods, the Client accepts responsibility for any adverse effects that may reasonably arise from such instructions, provided the Company has warned of any known risks.

8. Materials, Plants, and Guarantees

8.1 Any plants, materials, or products supplied by the Company will be of a standard suitable for normal garden use. The Company will use reasonable endeavours to select healthy plants and appropriate materials.

8.2 Plant growth and survival depend on many factors outside the Company's control, including weather, pests, diseases, soil conditions, and aftercare by the Client. Therefore, unless explicitly agreed in writing, the Company does not guarantee the long-term survival or performance of plants once the job is complete.

8.3 Where the Company agrees to supply specific plants or materials, availability may be subject to seasonal and supplier constraints. If an item is unavailable, the Company may propose a suitable alternative of comparable quality and value, subject to the Client's approval.

9. Waste, Green Waste, and Environmental Regulations

9.1 The Company will seek to operate in compliance with relevant UK waste and environmental regulations. The handling and disposal of waste, including green waste such as cuttings, branches, and soil, will be agreed with the Client before work commences.

9.2 Unless expressly included in the agreed price, waste removal and disposal may incur an additional charge, which will be notified to the Client in advance where possible.

9.3 Where waste is to be left on Site for the Client to dispose of, the Company will endeavour to place it in a tidy and safe location as agreed with the Client. The Client is then responsible for ensuring that disposal is conducted lawfully.

9.4 The Company will not dispose of hazardous waste unless this has been specifically agreed in writing and all legal requirements are satisfied. The Client must not ask the Company to dispose of controlled or hazardous materials in breach of any UK regulation.

10. Health, Safety, and Site Conditions

10.1 The Company is committed to operating in a safe manner and complying with applicable health and safety requirements. The Client agrees to cooperate with all reasonable safety measures required by the Company.

10.2 The Company may decline to perform or may suspend any part of the Services if it believes that continuing would pose a risk to health, safety, or property. In such cases, the Company will discuss alternative solutions with the Client where possible.

10.3 The Client acknowledges that gardening work can involve noise, machinery, and temporary disturbance to plants and surfaces. The Company will take reasonable care to minimise unnecessary damage but cannot be held responsible for minor and unavoidable disturbance that is inherent in the nature of gardening work.

11. Liability and Limitations

11.1 The Company will exercise reasonable skill and care in the provision of the Services. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the relevant visit.

11.2 If the Company is found to be at fault, its liability will, at its option, be limited to either re-performing the affected Services or refunding a reasonable portion of the price paid for those Services.

11.3 The Company shall not be liable for any loss or damage arising from pre-existing defects at the Site, from incorrect information supplied by the Client, from failure by the Client to follow advice or aftercare instructions, or from circumstances beyond the Company's reasonable control.

11.4 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of amenity.

11.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded.

12. Delays and Events Beyond Our Control

12.1 The Company shall not be responsible for any delay or failure to perform the Services where such delay or failure is due to events beyond its reasonable control. These may include, but are not limited to, severe weather, flooding, accidents, illness, strikes, supplier failures, or legal restrictions.

12.2 If an event beyond the Company's control occurs, the Company will notify the Client where reasonably possible and will use reasonable efforts to resume or rearrange the Services as soon as practicable.

13. Insurance

13.1 The Company will maintain appropriate insurance cover for its gardening activities as required by applicable law and good industry practice.

13.2 Evidence of insurance may be made available to the Client upon reasonable request.

14. Data Protection and Privacy

14.1 The Company may collect and use personal information about the Client for the purposes of managing bookings, providing Services, handling payments, and maintaining records.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties and will only be shared where necessary to perform the Contract, comply with legal obligations, or with the Client's consent.

15. Complaints and Dispute Resolution

15.1 If the Client has a complaint about the Services, the Client should raise it with the Company as soon as possible so that the Company has an opportunity to put matters right.

15.2 The Company will investigate any reasonable complaint and will work with the Client in good faith to reach a fair resolution, which may involve re-performing certain Services or offering an appropriate adjustment to the charges.

16. Amendments to These Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings from the date on which it is issued or made available.

16.2 For ongoing or long-term Contracts, the Company will give reasonable notice of any material changes. If the Client continues to use the Services after such notice, the Client will be deemed to have accepted the updated Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

By booking or using the Services of Gardeners Harmondsworth, the Client confirms that they have read, understood, and agree to these Terms and Conditions.